TriCom Technical Services

TriCom Makes Inavero’s Best of Staffing™ Lists

In Best of Staffing, Client, Inavero, Talent on February 8, 2013 at 2:16 pm


Winning service quality scores are more than double industry average, indicating widening gap between industry leaders and laggards.

TriCom Technical Services announced today it has been named to Inavero’s 2013 Best of Staffing™ lists of award winners.  Presented in partnership with CareerBuilder, the fourth annual Best of Staffing lists provide the only statistically valid, objective, service quality benchmarks in the industry and reveal which staffing agencies are delivering exceptional service to their clients and the permanent and temporary employees for whom they find jobs. This year’s lists highlight a growing divide among the industry’s leaders and laggards, and identifies TriCom Technical Services as one of the best staffing agencies for companies and job candidates to call when they are in need.

Less than one percent of all staffing agencies in North America receive the Best of Staffing award for service excellence. Utilizing the Net Promoter® methodology, the 2013 Best of Staffing winners achieved satisfaction scores more than double the industry average. This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2013 Best of Staffing lists truly stand out for their service quality. TriCom received satisfaction ratings of 9 or 10 out of 10 from 72% percent of their permanent and temporary employees, significantly higher than the industry’s average of 48 percent. And, received satisfaction ratings of 9 or 10 out of 10 from 57% percent of their clients, significantly higher than the industry’s average of 39 percent.

 “Less than 1% of staffing firms in the US and Canada have been named to the Best of Staffing Lists for Client and Talent Satisfaction,” TriCom’s Owner and CEO, Matt Sharples said. “I’m extremely proud of my team to be recognized this way, earning these awards from both sides of our business, our corporate clients and our talented consultants in the field.  As an I.T. staffing firm that’s in the people placement business, I firmly believe having great people makes all the difference in the world, you have to believe that if you do what we do, and TriCom has GREAT people!”

“Few things are more important to companies than the employees you hire,” said Ina ero Founder and CEO, Eric Gregg.  “The same holds true for candidates on their quest for employment.  Staffing agencies have proven to successfully connect companies with permanent and temporary employees.  Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country**, yet so many companies and job candidates don’t take advantage of this expertise and resource. Our hope is that both companies and talent use the Best of Staffing lists as a benchmark to help select a staffing agency that can either secure the talent or employment opportunity they need.”

®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).

**Bureau of Labor Statistics

About TriCom Technical Services

TriCom Technical Services is a professional Information Technology consulting firm providing staff augmentation, permanent placement and outsource services to improve clients’ organizational performance.

Since our inception in 1994, we have helped clients improve the speed, efficiency and quality of their core business processes by delivering key information technology professionals to their teams. TriCom is headquartered in suburban Kansas City (Overland Park, Kansas) and has serviced over 200 Corporate Clients in 24 different states, providing more than 2000 programming/support staff in a contract, contract-to-hire, or permanent placement capacity.

About Inavero

Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world.  Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive research partner.

Inavero’s Best of Staffing™ is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent).  The Best of Staffing winner lists are a central place that businesses and talent go to find the best staffing agencies to call when they are in need.


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